Privacy Policy

Privacy Policy & Legal Disclaimer – Car Rental Services

Last Updated: 27 December 2025

1. Introduction

We respect the privacy of our website visitors and customers and are committed to protecting personal data in accordance with the applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL).

By accessing or using this website, submitting a booking request, or providing any personal information, you acknowledge and agree to the terms set out in this Privacy Policy and Legal Disclaimer.

2. Personal Data We Collect

We may collect and process the following personal data:

• Full name

• Mobile number and email address

• Nationality

• Driver’s license details

• Passport or Emirates ID details (where required)

• Vehicle rental details (rental dates, vehicle type, pickup and return locations)

• Information provided through booking forms, contact forms, WhatsApp, email, or telephone

• Technical data such as IP address, browser type, device information, and website usage data

We do not intentionally collect personal data beyond what is necessary for vehicle rental, verification, communication, and legal compliance.

3. Purpose of Data Processing

Personal data is collected and processed for the following purposes:

• Processing vehicle rental bookings and inquiries

• Verifying driver identity and eligibility

• Communicating with customers regarding reservations, rentals, or support

• Complying with insurance, traffic, and regulatory requirements

• Improving website security, performance, and customer experience

• Responding to lawful requests from competent authorities

4. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

• Explicit consent of the data subject

• Performance of a rental agreement or pre-contractual request

• Compliance with legal or regulatory obligations

• Legitimate business interests, provided such interests do not override the rights of the data subject

5. Data Sharing and Disclosure

We do not sell or rent personal data to third parties.

Personal data may be disclosed only where necessary to:

• Insurance providers

• Government, regulatory, or law enforcement authorities

• Traffic or road authorities

• Authorized service providers (such as IT systems, hosting, or fleet management providers)

Such disclosures are made strictly in accordance with applicable laws.

6. Cross-Border Data Transfers

Where personal data is transferred outside the United Arab Emirates (including through cloud-based systems), appropriate safeguards are applied in accordance with UAE data protection laws.

7. Data Retention

Personal data is retained only for the period necessary to:

• Fulfill rental and contractual obligations

• Meet legal, insurance, and regulatory requirements

Thereafter, the data is securely deleted or anonymized.

8. Data Subject Rights

In accordance with UAE law, data subjects have the right to:

• Request access to their personal data

• Request correction or updating of inaccurate or incomplete data

• Request deletion of personal data where legally permissible

• Withdraw consent at any time, without affecting the lawfulness of prior processing

Requests may be submitted using the contact details provided below.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration, including:

• Encrypted website connections (SSL/TLS)

• Secure hosting infrastructure

• Restricted access to customer information

10. Cookies

This website may use cookies to enhance functionality, analyze performance, and improve user experience.
Users may manage or disable cookies through their browser settings.

11. User Consent and Acknowledgment

By submitting any booking request, inquiry, or personal information through this website, including via booking forms, contact forms, WhatsApp, email, or telephone, you expressly acknowledge that you have read and understood this Privacy Policy and Legal Disclaimer and consent to the collection, processing, and use of your personal data for vehicle rental, verification, communication, and related lawful purposes in accordance with the laws of the United Arab Emirates.

12. Legal Disclaimer

12.1 No Professional Advice

The content of this website is provided for general informational purposes only and does not constitute legal, financial, insurance, or professional advice.

12.2 No Guarantee of Availability or Pricing

Vehicle availability, rental rates, specifications, and terms displayed on this website are subject to change at any time without prior notice. Submission of a booking request does not constitute a confirmed reservation unless expressly confirmed by us.

12.3 Rental Agreement Prevails

All vehicle rentals are governed exclusively by the official rental agreement executed between the customer and the company. In the event of any discrepancy between this website and the rental agreement, the terms of the rental agreement shall prevail.

12.4 Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any direct or indirect damages arising from the use of this website.

12.5 Third-Party Services

This website may contain links to or integrate third-party services, including payment gateways, insurance providers, or communication platforms. We are not responsible for the content or practices of such third parties.

12.6 Governing Law and Jurisdiction

This Privacy Policy and Legal Disclaimer shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

13. Changes to This Policy

We reserve the right to amend or update this Privacy Policy and Legal Disclaimer at any time. Any changes will be effective upon publication on this page.

14. Contact Information

For any inquiries regarding this Privacy Policy, Legal Disclaimer, or the processing of personal data, please contact us at: support@autozoomcars.com